Privacy Policy

Yeti Trip – Privacy Policy & Cookie Policy

Last Updated: 28 November 2025. 

At Yeti Trip, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an enquiry, or make a snow holiday booking with us.

By using our website and services, you agree to this Privacy & Cookie Policy.

1. Information We Collect

We collect personal information only when necessary to provide our services. This may include:

  • Your name

  • Email address

  • Phone number

  • Travel dates and preferences

  • Group or family details

  • Accommodation and activity preferences

  • Payment and invoicing information

  • Any other information required to prepare quotes or manage bookings

We collect this information through enquiry forms, emails, phone calls, booking documents, and any direct communication with you.

2. How We Use Your Information

Yeti Trip uses your personal information to:

  • Respond to enquiries

  • Prepare quotes and custom holiday itineraries

  • Organise, manage, and update bookings

  • Communicate important information about your trip

  • Issue invoices, confirmations, and travel documents

  • Provide customer support

  • Improve our website and services

  • Send marketing communications (only if you opt in)

We do not use your information for any purpose unrelated to your booking or enquiry.

3. Platforms & Systems We Use to Manage Your Information

To efficiently provide our services, we securely store and manage information using trusted third-party applications, including:

  • Mailchimp – newsletters and email updates

  • Monday.com – enquiry and operations management

  • Travefy – travel itinerary creation

  • QuickBooks – invoices, payments, and accounting

  • Outlook – email communication

  • Other secure applications used for booking and business operations

These platforms maintain industry-standard security practices and may store data on servers outside Australia.

4. Sharing Your Information

We share relevant information only when required to fulfil your holiday booking. This may include sharing details with:

  • Accommodation providers

  • Transport providers

  • Ski schools, tour operators, and activity partners

  • Travel insurance providers (if applicable)

  • Other suppliers involved in your itinerary

We never sell or rent your personal information to third parties.

5. Data Security

We take reasonable steps to protect your information from misuse, loss, interference, and unauthorised access. This includes:

  • Secure third-party platforms

  • Password-protected systems

  • Restricted staff access

  • Regular monitoring and updates

While no system is completely immune to threats, we prioritise the security of your personal data at all times.

6. Data Retention

We retain your information only for as long as needed to:

  • Provide our travel services

  • Maintain business and financial records

  • Meet legal obligations

After this period, your information is securely deleted or de-identified.

7. Marketing Communications

We send newsletters and promotional updates only if you opt in.
You can unsubscribe at any time using the link in our emails or by contacting us directly.

8. Cookie Policy

Our website uses cookies to provide a smoother browsing experience, improve site performance, and analyse visitor behaviour.

What Cookies Do

Cookies help us:

  • Understand how visitors use our website

  • Improve functionality and speed

  • Remember your preferences

  • Analyse website traffic

  • Enhance user experience

Types of Cookies We Use

  • Essential cookies – required for basic site operation

  • Performance cookies – used for analytics

  • Functionality cookies – remember settings and preferences

  • Marketing cookies – used for campaigns (only if consented)

Managing Cookies

You can control or disable cookies via your browser settings. Some features of our website may not work correctly if cookies are disabled.

9. Accessing or Updating Your Information

You may request access to the personal information we hold about you, or ask for corrections if the information is inaccurate, incomplete, or outdated.

To do so, contact us anytime at:
[Insert Email Address]

10. Changes to This Policy

We may update this Privacy & Cookie Policy occasionally. Any changes will be posted here with an updated date.

11. Contact Us

For questions about this Privacy Policy or how we handle your personal information, please contact:

Yeti Trip is owned and operated by Hiking Trails Pty Ltd (Australia)
Email: info@hikingtrails.com.au
Website: www.hikingtrails.com.au and www.yetitrip.com.au